The shipping policy is crucial for an e-commerce store like Divinity Healing Crystals, especially because crystals are fragile and you are planning for global sales. A clear policy manages customer expectations and protects your business from unnecessary disputes.

Here is a comprehensive template for your Divinity Healing Crystals Shipping Policy.

Shipping Policy for Divinity Healing Crystals

Effective Date: 28th September 2025

Thank you for choosing Divinity Healing Crystals for your beautiful, high-quality crystals, healing jewelry, and crystal rocks. We are committed to processing your order quickly and ensuring your fragile items arrive safely.

1. Order Processing Time

• Handling Time: All orders are processed, packaged, and shipped from our facility within [2-5] business days (Monday to Friday, excluding holidays).

• High Volume/Sale Periods: Please allow an additional [3-5] business days for processing during peak seasons, sales, and major holidays (e.g., Christmas, New Year). We will notify you via a banner on the Site if extended delays are expected.

• Order Cut-off Time: Orders placed after [2:00 PM EST] will be processed and counted as received on the next business day.

2. Packaging and Fragile Items

Given the natural and delicate nature of our products (crystals, geodes, clusters), we take great care in packaging.

• Secure Packaging: Every crystal is individually wrapped and secured with protective cushioning (e.g., bubble wrap, foam, eco-friendly packing peanuts) to ensure a secure, "snug" fit within the shipping box.

• "Fragile" Labeling: All packages containing fragile items are clearly marked with "FRAGILE" and "HANDLE WITH CARE" to alert carriers to the contents.

3. Domestic Shipping (Within [Your Home Country, e.g., INDIA])

We offer a range of shipping options for domestic customers:

Note: Delivery times are estimates provided by the carrier and are not guaranteed. We are not responsible for delays once the package is with the carrier.

4. International Shipping (Global Sales)

We proudly offer worldwide shipping. International shipping rates and times are calculated at checkout based on the destination and the weight/dimensions of your order.

• Available Countries: We ship to most countries globally. If your country is not available at checkout, please contact us at [Your designated email] for a custom shipping quote.

• Estimated International Delivery Time:

  • Standard International: 7 – 21 Business Days

  • Express International: 3 – 7 Business Days (These estimates do not include potential delays caused by customs processing.)

• International Shipping Carriers: We primarily use [Specify Carriers, e.g., DHL Express, USPS Priority International, FedEx] for international deliveries.

Customs, Duties, and Taxes (Crucial for Global Sales)

The customer is responsible for all customs duties, tariffs, VAT, taxes, and brokerage fees (collectively, "Customs Fees") that may be levied by the destination country.

• Delivered Duty Unpaid (DDU/DAP): Divinity Healing Crystals ships on a DDU/DAP basis. This means the shipping charge paid at checkout only covers the transit cost.

• Customer Responsibility: The customer must pay the Customs Fees directly to the carrier or the local customs office upon arrival to receive the package.

• Refused Shipments: If a customer refuses to pay the required Customs Fees, the package may be abandoned by the carrier or returned to us. If returned, the customer will be responsible for the original shipping costs, any return shipping charges, and any Customs Fees incurred. A refund for the product only will be issued, minus all associated shipping and customs charges.

5. Shipment Confirmation and Order Tracking

• Confirmation: You will receive a Shipment Confirmation email with your tracking number once your order has been shipped. The tracking number will be active within [24 hours].

• Tracking: You can track the status of your package directly via the carrier's website or through the link provided in your confirmation email.

6. Damages, Lost, and Stolen Packages

A. Damages in Transit

• Our Responsibility: While we take extreme care to package fragile crystals, damage can occasionally occur during transit.

• Reporting Damage: If your crystal(s) arrive damaged, you must contact us immediately (within 48 hours of delivery) at [Your Customer Service Email].

• Required Proof: Please provide clear photographic evidence of:

  1. The damaged item(s).

  2. The exterior of the shipping box (showing any damage).

  3. The interior packaging materials.

• Resolution: Upon review, we will initiate a claim with the shipping carrier. We will then offer you a full refund or a replacement (if stock is available) at no additional cost. Do not dispose of the damaged packaging or item until instructed, as the carrier may require inspection.

B. Lost or Stolen Packages

• Lost in Transit: If tracking shows no update for 15 business days (domestic) or 30 business days (international) from the last scanned location, please contact us. We will open an investigation with the carrier. We reserve the right to offer a refund or replacement only after the carrier has concluded its investigation and declared the package lost.

• "Delivered" but Not Received (Stolen/Misdelivered): Divinity Healing Crystals is not responsible for packages that are marked as "Delivered" by the carrier. In this case, you must file a claim directly with the shipping carrier and report the incident to your local police department. We will assist you by providing all necessary tracking and shipping information.

7. Shipping Restrictions

• We do not ship on weekends or public holidays.

• We may be unable to ship certain large, heavy items (like big crystal rocks) to P.O. Boxes or APO/FPO addresses. Please contact us prior to ordering if you have any restrictions.

• Some materials (e.g., certain rough mineral specimens, items over a specific value) may have specific import restrictions in certain countries. The customer is responsible for ensuring their purchase complies with all local import laws.

Contact Information

For any questions or concerns regarding your order's shipping, please contact us at:

• Email: support@[divinityhealingcrystals.com]

• Phone: [80102-80101]